Skip to content

FAQ

Answers to most common questions about our auto-lacing shoes
What is the warranty? Plus

We take pride in the quality and durability of our products, which is why your purchase is protected by two distinct warranties. First, the Auto-Lacing Mechanism is covered by a one-year warranty to ensure the long-term performance of our core technology. Second, we offer a six-month warranty covering any other manufacturing defects related to materials, workmanship, and construction from the date of purchase.

What's the difference between handsfree and auto-lacing? Plus

If you are impressed by handsfree shoes and how easy they are to put on and take off, wait until you experience auto-lacing shoes. By automatically tightening and loosening your laces, auto-lacing technology gives you your perfect fit every time (tight or loose, you choose). You guessed it, Powerlace shoes are both handsfree and auto-lacing : they are ready to put on in just one click, they slip on without having you to bend and they perfectly adjust to your foot for optimal comfort. You get the very best of both worlds.

How do I choose my shoe size? Plus

Our shoes are true to size, comparable to all the other athletic shoes on the market. If you know what your US shoe size is, we recommend you choose the same size you normally get. We offer half sizes from 7.5 to 11.5, but if you are still between sizes, you can choose to size up for a more relaxed fit or size down for a tighter fit.

What sizes are available? Plus

We are currently only offering men’s sizes from 7 ½ to 13 (7 ½ – 8 – 8 ½ – 9 – 9 ½ – 10 – 10 ½ – 11 – 11 ½ – 12–13). However, we will introduce all sizes as part of our full collection next year, which will include women’s shoes.

Do you offer wide sizes? Plus

Yes, we do! Our wide collection (sizes 8 to 12) is designed for ultimate adjustability. Each pair includes two sets of insoles of different thicknesses, allowing you to customize the internal volume: depending on which insole you use, the shoe adjusts from a 2E to a 4E width. Choose between our breathable textiles or premium 100% Italian Nappa leather.

Can my orthotic sole fit in the shoe? Plus

Yes ! Most orthotics, whether full-length or partial, work perfectly with Powerlace shoes. For the best experience, we recommend testing your orthotics with our shoes at our physical store in Les Promenades St-Bruno, at one of our upcoming events (Find our events here), or at a local retailer. This ensures total comfort and seamless performance of the auto-lacing technology.

How lightweight are the shoes? Plus

Our shoes are designed for all-day comfort without the bulk. Each shoe weighs approximately 400g , offering a perfect balance between robust auto-lacing technology and a lightweight feel.

How are Powerlace shoes good for you? Plus

In addition to allowing you to never use your hands again to put on your shoes, Powerlaces are designed to provide incredible stability in the back of the foot, exceptional support and all-day comfort. Plus, they are made of high-quality, durable material with a sleek, modern style for all-day use.

Have the shoes been tested? Plus

Absolutely. Our auto-lacing technology has undergone years of rigorous testing to ensure it stands the test of time. Engineered and assembled right here in Canada, the system is proven to withstand over 10,000 tightening cycles and perform reliably in extreme conditions, whether you're walking or running on challenging terrain. We take pride in the durability of our innovation, which is why every pair is designed to last for years and comes backed by a 1-year warranty for your complete peace of mind.

What happens if my laces break? Plus

While it is highly unlikely due to our use of Dyneema, an ultra-resistant fiber that is 15x stronger than steel, we have you covered. Our laces are engineered to last for years under extreme conditions, but should you ever need a replacement or have any concerns, our dedicated team is here to help. Simply contact us at info@powerlace.com.

What are the shoes made of? Plus

We use only the finest materials to ensure every pair of Powerlace shoes is built for longevity. Depending on the style, our uppers are crafted from premium 100% Italian Nappa leather or high-performance, breathable engineered meshes. To ensure maximum comfort and durability, our outsoles are made of real vulcanized rubber, while our advanced midsoles combine EVA and PU foam to provide exceptional cushioning and support with every step.

What can thes shoes be used for? Plus

Powerlace shoes were designed with all of your everyday activities in mind, from walking to work to running the trails and training at the gym.

What makes these shoes suitable for active people? Plus

Focused on sport fit, comfort, efficiency, stability, Powerlace is designed for active people who want a versatile shoe for both work and leisure. Get in, Get outside.

What colors are available? Plus

Our Urban collection is available in several premium leather finishes, including Brown, Blue, Black & White, Black-Gum, Black-Cream, and Coffee Grey. Our All-Terrain collection features high-performance mesh in Grey, Blue, Black & White, and Black-Gum. Stay tuned, as more exciting color options will be launching later this year with our upcoming collections!

What happens if someone accidentally presses on the release lever on the back of the shoe while I am wearing it? Plus

This situation will not cause any issue. In order to remove the shoe, the wearer needs to press on the back lever while pulling its foot upwards and outside the shoe simultaneously. Our shoe technology is 100% activated by your body weight, meaning you decide when you remove it or not.

Do you offer women's shoes? Plus

The women’s collection will be available in the near future. Everyone deserves to experience Powerlace technology.

How can I carry your shoes in my retail store? Plus

For all business inquiries, please fill the Become a Retailer form or contact us at info@powerlace.com.

Are they water-friendly? Plus

The short answer is yes, but it depends on the model. Our Nappa leather shoes are naturally waterproof and designed to keep your feet dry; however, to maintain their premium quality, we recommend treating the leather twice a year with a protector. We are also excited to announce that we are launching our own Powerlace leather protector, specially formulated for our shoes, very soon!

For our textile models, while they are not fully waterproof, they are definitely water-friendly. Getting them wet in the rain or during a walk won't damage the shoes or the auto-lacing technology, so you can head out with confidence regardless of the weather.

Where is Powerlace based? Plus

We are based in the greater Montreal metropolitan area, in Quebec, Canada.

What's next for Powerlace? Plus

We are expanding our men’s segment and working on the women and youth collections. Safety shoes and golf shoes are the next development projects for Powerlace.